Today, we’ll continue to discuss some common cases on Shoespie you may meet. Please read the following Shoespie Reviews.
We shipped out the item, but you did not receive it —- The item is held at the customs
This refers to the case that the package is held in detention at customs. The dispatching party should be responsible for providing evidences to clear the customs.
Case 1: If the item is held in detention at the dispatching party’s customs, we should make a full refund to the buyer.
Case 2: If no written certification is provided by the customs about the detention, the goods are deemed to be in transit and we should handle the case based on the specific situations according to 2.1.
Case 3: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs
After reading all the above Shoespie Reviews, you can know more details on Shoespie now. Hope you will be our next customer.